Frequently Asked Questions

Yes, absolutely. We offer free 30-day returns with a full money-back guarantee. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days for a full refund. Additionally, we provide free shipping on returns to ensure a hassle-free experience for our customers. Your satisfaction is our priority, and we want you to feel confident and delighted with your purchase from Xana Diamonds. If you have any questions or need assistance with the return process, please don't hesitate to contact our customer service team.

No, you will not be charged for returns if they are made within 30 days of the purchase date. We believe in making the return process as easy and convenient as possible for our customers. If you are not satisfied with your purchase for any reason, simply initiate the return within the specified time frame, and we will take care of the rest.

Yes, you will be refunded the entire purchase amount in case of a return. We stand behind the quality of our products and want you to be completely satisfied with your purchase from Xana Diamonds. If for any reason you decide to return your item within the 30 day return period, we will issue a full refund of the purchase amount.

Yes, our prices are in US Dollars and you will be charged in USD. Conversions from other currencies to USD will be handled by your bank, so we recommend checking with your bank for relevant charges and conversion rates.

No, our prices are not flexible. We offer some of the most reasonable prices in the market for equivalent diamond quality and cannot adjust prices for each customer. However, we frequently run different promotions and special offers, so be sure to keep an eye out for those!

We accept all US debit and credit cards, as well as Apple Pay and Google Pay, facilitated through Wix Payments and PayPal, ensuring secure and convenient transactions for our customers. We also provide financing through our partner- Affirm.

Yes, we offer financing options through our service partner, Affirm. This allows you to conveniently finance your purchase and choose a payment plan that works best for you. For more information, read more in the section on Affirm. By using the Affirm financing option, you will have to comply with all the terms and conditions of Affirm. All support for this option will be provided directly by Affirm.

Please note that US sales tax requirements may be subject to change due to the recent Supreme Court ruling on sales tax. For US Orders: Xana Diamonds collects sales tax based on the state to which the order is shipped. For international orders: Xana Diamonds collects the relevant duties for each order based on the shipping destination. Taxes and duties on orders will be calculated based on the rates in effect on the date your order ships.

Yes. Engagement rings and any other ring (except for full eternity rings) purchased from us can be resized for free for a period of 60 days. Please note- due to design constraints, eternity rings cannot be resized. You will have to initiate a return for the eternity ring and order a new ring in your size. This will be subject to our Returns policy.

Enjoy a 60-day free resizing period. After that, a $50 resizing fee applies, along with shipping and insurance costs for both ways.

No. At the moment we do not provide repairs for jewelry not purchased through us.

Your engagement ring may be covered under your household insurance, depending on your policy. We recommend reviewing the details of your insurance policy or contacting your insurance provider directly to determine if your engagement ring is covered, and if so, the extent of coverage provided. It's important to note that you may need to add recent purchases, such as your engagement ring, to the list of items covered by your household insurance policy. This ensures that your valuable jewelry is adequately protected against loss, theft, or damage.

No, we do not provide insurance on engagement rings directly. However, there are insurance services available in the market specifically tailored to cover valuable items like engagement rings. We recommend exploring these insurance options to ensure that your engagement ring is adequately protected against loss, theft, or damage.

Yes, we do include insurance appraisals with purchases if requested before the order is shipped. If your purchase exceeds $2000, the insurance appraisal is provided free of charge. To request an insurance appraisal, please send an email to support@xanadiamonds.com. It's important to note that insurance appraisals are not included on exchanges. Feel free to reach out to us if you have any further questions or require assistance regarding insurance appraisals.

Yes, we do offer international shipping via FedEx. Our international shipping is insured to ensure the safety of your purchase during transit. Please note that there may be additional charges associated with international shipping.

Yes, you can expedite your order to receive it sooner, subject to a fee. If you need your order to arrive by a specific date, we offer expedited shipping options to accommodate your timeline. Please note that additional fees may apply for expedited shipping services.

Yes, you can change your shipping address after placing your order, as long as it has not been dispatched from our factory yet. However, once shipped from Xana Diamonds, the address cannot be changed for the safety and security of the product and insurance reasons. If you need to update the shipping address for your order, please contact our customer service team at support@xanadiamonds.com as soon as possible with the new address details. We will do our best to accommodate your request and ensure that your order reaches the correct destination.

Yes, all packages are insured and registered for their full value during shipping. We understand the importance of ensuring the safety and security of your valuable purchases during transit. Rest assured that your package is fully protected against any unforeseen circumstances that may occur during shipping.

No, we do not deliver to P.O. box addresses. For the secure and timely delivery of your ring, we require a physical business or home address where the package can be safely received and signed for. Please provide a valid physical address during the checkout process to ensure that your order reaches you without any issues. If you have any concerns or special requests regarding the delivery address, please contact our customer service team at support@xanadiamonds.com, and we'll be happy to assist you.

Yes, we provide a free lifetime warranty on all our products against manufacturing defects. This warranty ensures that your jewelry is free from defects in materials and craftsmanship. However, it's important to note that the warranty does not cover issues resulting from normal wear and tear, improper maintenance, or accidental damage. Our lifetime warranty is a testament to the quality and craftsmanship of our products. We stand behind the durability and integrity of our jewelry, and we're committed to ensuring your satisfaction with every purchase. For more information about our warranty policy or to inquire about specific details, please feel free to contact us at support@xanadiamonds.com. We're here to assist you and address any concerns you may have regarding our warranty coverage.

At the moment, we do not provide any extended warranty on our products.

Absolutely! Each diamond in our engagement ring collection is certified by the appropriate authority. For natural diamonds, we provide GIA certification- the Gemological Institute of America, an independent grading authority. For lab-grown diamonds, we provide IGI certification (International Gemological Institute), an independent grading authority. These certifications ensure that your diamond meets rigorous quality standards and provides valuable information about its characteristics, including cut, color, clarity, and carat weight. You can trust that your certified diamond has been thoroughly examined and graded by an unbiased third-party expert. If you have any questions or would like more details about the certification process for your diamond, please feel free to contact our customer service team at care@xanadiamonds.com

Centre-stone diamonds in our engagement rings are laser-inscribed with a unique number corresponding to the diamond grading certificate issued by an independent grading authority. This inscription serves as a reliable means of identification and verification, ensuring the authenticity and traceability of your diamond. If you have any further questions or require additional information about the laser inscription process or your diamond's unique identifier, please don't hesitate to reach out to our customer service team. We're here to assist you and provide peace of mind regarding the authenticity and quality of your diamond.

No, currently we do not have a physical store. However, stay tuned as we are expanding, and a new store will be opening soon. Follow us or signup for updates and announcements regarding our new location!

Determining your ring size is essential for a perfect fit. We recommend reading our detailed guide on determining ring size. Our guide provides step-by-step instructions and tips to help you accurately measure your ring size from the comfort of your home. Ensuring the right fit ensures comfort and prevents the hassle of resizing later on.

We pride ourselves on offering a wide range of diamond cuts, including specialized options like the pie cut. If you have a specific diamond cut in mind or if you're interested in exploring our selection, simply send us your customized request. Our team will promptly provide you with options tailored to your preferences. Please note that while we strive to accommodate your requests, we may not be able to keep rare cuts on hold for an extended period. Therefore, we recommend initiating the purchase quickly once you receive a quotation to secure your desired diamond cut.

At the moment, we don't offer the option to purchase individual diamonds separately. However, we are actively working on expanding our product offerings to include this option in the near future. We understand the importance of providing flexibility to our customers and aim to accommodate various preferences and needs. Please stay tuned to our website for updates and announcements regarding the availability of individual diamonds for purchase. We appreciate your interest and patience as we continue to enhance our product offerings to better serve you.

Unfortunately, we do not offer the option to purchase only the setting separately. Our settings are specifically crafted to accommodate the particular stone they are designed for. This ensures a perfect fit and optimal presentation of the diamond or gemstone. As a result, our settings are not sold separately from the stones they are intended to hold. We prioritize delivering high-quality and meticulously crafted pieces to our customers. If you have any further questions or specific inquiries regarding our settings or jewelry pieces, please feel free to reach out to our customer service team on support@xanadiamonds.com. We're here to assist you in finding the perfect piece for your needs.

We do not offer the option to place items on hold. However, all our designs are made to order, ensuring that you will always receive the jewelry you desire. Our made-to-order process allows us to create each piece with meticulous attention to detail, tailored to your specifications and preferences. Rest assured that when you place an order with us, your jewelry will be crafted with the utmost care and precision, resulting in a unique piece that reflects your style and personality. If you have any questions or need assistance with your order, please don't hesitate to contact our customer service team. We're here to help make your jewelry-buying experience as smooth and enjoyable as possible.

If you're unable to find a specific diamond in our inventory, we're here to help. You can send us your requirements via email at support@xanadiamonds.com. We have access to a wide network of suppliers and diamond cutters, and we may be able to locate a diamond that meets your specifications. Additionally, we can explore the possibility of having a diamond specifically cut to your requirements. Your satisfaction is our priority, and we're committed to helping you find the perfect diamond for your needs. Please feel free to reach out to us with any inquiries or special requests, and our team will be happy to assist you in your search.

We do not currenly sell loose diamonds separately. If you wish to upgrade your diamond, the entire ring or design will need to be recrafted with a new diamond. To proceed with this process, you will need to initiate a return according to our return policy. We encourage you to carefully review our return policy for detailed information on the return process, eligibility criteria, and any associated fees or conditions. If you have any questions or require further assistance regarding diamond upgrades or returns, please don't hesitate to contact our customer service team. We're here to help guide you through the process and ensure that you are completely satisfied with your purchase.

Absolutely! We offer the option to upgrade your ring, subject to our return policy. Additionally, you'll be required to cover the price difference between your current ring and the new one you wish to upgrade to. We're committed to ensuring your satisfaction with your purchase, and our team is available to assist you every step of the way. Should you have any questions or require further clarification regarding the upgrade process, please feel free to reach out to our customer service team. We're here to help make your upgrade experience as seamless and enjoyable as possible.

We provide both lab-grown and natural diamond options for all our jewelry pieces. If you choose lab-grown diamonds, all stones, including accent stones, will be lab-grown. We understand the importance of offering a variety of options to cater to different preferences and values. Whether you prefer the eco-friendly and sustainable aspects of lab-grown diamonds or the timeless allure of natural diamonds, we have options to suit your needs.

At present, we do not offer temporary settings as we do not currently sell loose diamonds. However, we are diligently working on introducing this feature, and it will be available shortly. We understand the importance of providing flexibility and options to our customers, and we aim to offer a wide range of services to meet your needs. Please stay tuned for updates regarding the availability of temporary settings.

Certainly! We provide the option to customize rings with a variety of gemstones beyond diamonds. You can select your preferred gemstone, choose a design from our collection, and request a customized quotation on our website. Our team is dedicated to sourcing the stone of your choice and crafting a unique ring that meets your specifications and preferences. If you have any questions or need assistance in selecting the perfect gemstone for your ring, please don't hesitate to contact our customer service team. We're here to help you create a stunning piece of jewelry that reflects your style and personality.

Absolutely! We offer the flexibility to customize engagement ring designs for the diamond shape of your choice. Whether you prefer a classic round brilliant, a sparkling princess cut, an elegant emerald shape, or any other shape, our engagement ring designs can be modified accordingly. To request customization for your desired diamond shape, simply fill out our customization form available on our website. Our team will work closely with you to create a personalized ring that perfectly complements your chosen diamond shape and reflects your individual style.

The selection of accent diamonds as lab-grown or natural depends on your choice of the main stone: If you opt for a lab-grown main stone, the accent stones will also be lab-grown. Conversely, if you select a natural main stone, the accent stones will be natural as well. We offer this flexibility to ensure that your entire piece of jewelry aligns with your preferences and values.

We welcome customization requests for any changes to the designs featured on our website. To initiate a customization request, simply fill out our customization form and include the SKU number of the design you're interested in along with details of the changes you desire. Whether it's adjusting the setting, altering the gemstone, or personalizing details, our team of award winning designers is here to accommodate your preferences. Once we receive your request, we will set up a call with you to understand your requirement and provide you with a custom quotation tailored to your specifications.

Yes, we offer the service of soldering rings together; however, it's important to note that once soldered, the rings may not be easily separable later. If you're interested in having your rings soldered together, please contact our Repairs and Resizing team at repairs@xanadiamonds.com. Additionally, if you have rings that were not purchased from us but you'd like them to be soldered together, you can still reach out to our team for assistance. They will be able to provide expert guidance and support regarding the soldering process and any other repair or resizing needs you may have.

While most designs on our website feature multiple views, we may also be able to provide additional images for certain designs upon request. If you would like to see more images of a particular ring or jewelry piece, please don't hesitate to reach out to our customer service team. We'll do our best to accommodate your request and provide you with the information and visuals you need to make an informed decision about your purchase.

Yes, rings and jewelry ordered in ‘White Gold’ are rhodium plated to achieve a brilliant white shine. Rhodium plating is commonly used to enhance the appearance of white gold jewelry by providing a bright, reflective surface. However, if you prefer a warmer, softer tone of white gold, you can place a custom request with us. Our team will be happy to accommodate your preferences and provide you with the desired finish for your jewelry piece.

Absolutely! We're delighted to assist you in bringing your jewelry vision to life. Here's how the process works: If you have a reference image, a drawing, or even a description of the design you have in mind, simply send it to us. Our talented designers will create a rendered image of the design for you, along with a quotation detailing the cost of bringing your custom piece to fruition. We will then get on a video call with you to talk you through the design and consider any modifications you desire. We're committed to ensuring that your jewelry reflects your unique style and preferences. Please don't hesitate to reach out to us with your ideas and inspirations. Our team is here to guide you through the design process and create a piece that exceeds your expectations.

We're committed to transparent sourcing: For natural diamonds: Our diamonds are ethically sourced from Africa, directly from registered and certified entities that comply with the Kimberley Process. For lab diamonds: We source rough diamonds directly from China and manufacture at our diamond cutting and polishing facility in Surat, the diamond manufacturing hub of India. With both natural and lab diamonds, we prioritize ethical practices and quality assurance throughout our sourcing process.

The Kimberley Process is an international certification scheme established to prevent the trade of conflict diamonds. Read our article on conflict diamonds and the Kimberley process to learn more. Yes, our diamonds are Kimberley certified, ensuring they are conflict-free and ethically sourced.

Conflict diamonds, also known as blood diamonds, are diamonds that originate from areas controlled by rebel forces that are opposed to internationally recognized governments. The trade of conflict diamonds is typically used to finance armed conflict, civil wars, and human rights abuses in diamond-rich regions, particularly in parts of Africa. These diamonds are mined under conditions of forced labor, violence, and exploitation, often resulting in significant social, economic, and environmental harm. Read more about Blood Diamonds in our blog.

Recycled metals play a crucial role in sustainable jewelry production: Definition: Recycled metals are metals that have been reclaimed and repurposed from existing sources, such as discarded jewelry, electronics, or industrial waste. Sustainability: Recycling metals reduces the need for new mining, conserving natural resources and minimizing environmental impact. Quality Impact: Recycled metals undergo purification processes to meet industry standards, ensuring they maintain the same quality and purity as freshly mined metals. Benefits: Utilizing recycled metals promotes eco-conscious practices and supports ethical sourcing, contributing to a more sustainable jewelry industry. Choosing jewelry crafted from recycled metals aligns with environmental and ethical values without compromising on quality or style. We use recycled metals as far as possible, supplementing it when required with virgin metal.

Ensuring ethical practices is paramount in our sourcing: Ethical Sourcing: Yes, our diamonds are ethically sourced. Transparent Supply Chain: We prioritize transparency and accountability throughout our supply chain to guarantee ethical standards are upheld. We will in the near future implement full traceability through blockchain technology so that you can be assured of the origins of your jewels. Adherence to Standards: Our diamonds are sourced from reputable suppliers who adhere to stringent ethical guidelines and support responsible mining practices. Fair Labor and Sustainability: We go beyond addressing only concerns surrounding conflict diamonds, advocating for broader ethical sourcing practices that encompass fair labor, environmental sustainability, and community development. Commitment to Integrity: We are committed to promoting fair labor practices, environmental sustainability, and social responsibility in the diamond industry. Shop with confidence knowing that our diamonds are sourced with integrity and care for both people and the planet.

While our designs typically come in 14kt gold and 18kt gold, we also offer other metal options upon request. If you're interested in exploring alternative metals for your jewelry piece, simply send us a customization request specifying your preferred metal choice. Our team will be happy to assist you in selecting the metal that best suits your style and preferences.

Absolutely! We understand that diamond jewelry is often given for special surprise occasions such as an engagement. Our boxes are discreet, as they do not feature any Xana Diamond branding. Please let us know what we can do to assist you in maintaining your surprise. Special arrangements can be made by contacting us at care@xanadiamonds.com. We're here to help ensure your moment is as special and memorable as possible.

Absolutely! At Xana Diamonds, we're dedicated to making your special moments truly unforgettable. While we share all order information with registered contact details, we understand the importance of keeping your purchase a surprise. Fear not! Our team is here to help you maintain that element of excitement and anticipation. Simply reach out to us at care@xanadiamonds.com with your order details, and we'll go above and beyond to assist you in ensuring that your surprise remains a well-kept secret. Your satisfaction and delight are at the heart of everything we do, and we're thrilled to be part of your journey in creating unforgettable memories. Let's make this moment magical together!

Our packaging is designed with discretion in mind to help maintain the surprise as well as privacy. The outer shipping package is a plain box with only the Shipping partner's branding (for example- a standard FedEx shipping box), similar to any other delivery package you might receive. We understand the importance of keeping your special moment under wraps until the perfect time arrives. Rest assured, your order will be delivered in a manner that preserves the element of surprise and privacy.

Yes, we offer Saturday delivery depending on the shipping address. For more information or to inquire about Saturday delivery options, please contact us at support@xanadiamonds.com. We're here to assist you in making sure your package arrives at the most convenient time for you.